Technical assistance is managed via outsourcing by M.C.S. Medical Care Systems, a company operating in Liguria and Tuscany, who is well known for their technicians' experience and expertise. We operate on a close basis with their technicians, we train them on the different products and technical solutions available in EMAC's range. We satisfy clients demands by acting quickly to solve any problem.

M.C.S. Medical Care Systems was launched in 2001 by shareholders with substantial experience in the business of medical devices, and it is now proposing itself as a solid and trustful partner with strong connections with both the private and public health sectors.

Our complex is well organized to provide services and products representative of Medical Devices to an area which is consisted of the majority of northern and central Italy, and our venture is made by highly skilled professionals and technicians with expertise built upon more than twenty years of experience in the field.

Our expertise is practiced both on the field and in our specialized laboratory, which includes an ample storage with multiple spare parts immediately available to our customers.

Our staff is kept under constant and certified training in their specific area of expertise, and, while technical training is provided by the manufacturers regarding their specific devices, maintenance and safety training is provided in accordance with the relevant regulations from the C.E.I (Comitato Elettrotecnico Italiano).

M.C.S. operates in a supervised system of absolute quality to provide for its customers in the complete guarantee of reliability, integrity and trustworthiness of its products and services.

Starting from 2003 M.C.S. Srl has been certified by the German Authority TUV with Quality System UNI EN ISO 9001:2008, Certificate Nr. 50 100 9561/A-Rev. 01.
Starting from 2010 M.C.S. has also obtained the specific Medical Certification UNI EN ISO 13485:2012, Certificate Nr. 50 100 9561/B-Rev. 01.

MCS is offering to clients from both public and private medical institutions a whole range of services that by adopting integrated IT enables users to manage activities and devices with an optimization of costs to increase market competitiveness.

This organization is able to satisfy the different demands of users and suppliers that refer to our complex for assistance and support on a whole range of devices.

Our services are:

• Electro-medical reparations.
• Electro-medical maintenance.
• Electrical safety checks.
• Supplies of accessories and replacements.
• Clinical Engineering and Project Management.
• Training and Quality.